What is it that Touched By Angels actually does?
Why should I choose Touched By Angels?
How much are chair covers?
Do you have a price list you can send?
What times are you open?
Do I need an appointment?
Does it cost anything?
How far in advance should I start to organise my wedding styling?
How far in advance should we book?
How do I confirm a booking?
How can I make payment?
What if I change my mind?
What if my event is postponed or cancelled?
What if I live overseas or interstate?
Can Touched By Angels Items be sent out of Perth?
How much does wedding styling cost?
Do Touched By Angels set-up my wedding?
Do you do site visits to locations?
What should I expect in an appointment?
How many times do we see you before the wedding?
Will I see a table set-up of my styling?
Will you set up any of my own décor items that I provide?
Can I hire items and set them up myself?
What is the booking process?
What is it that Touched By Angels actually does?
Touched By Angels can do as much or as little as you wish to make your event memorable. We can style your ceremony and wedding reception by providing equipment, chair covers, centrepieces, wedding flowers and favours, just to name a few. We also have an extensive range of retail products which includes place cards, invitations, photo albums, guest books and DIY wedding favours.
We can style or theme corporate functions.
Touched By Angels also offers a wedding and event coordinating service, please ask one of our consultants for coordination fees.
Why should I choose Touched By Angels?
Allow one of our clients to answer that question...
"After going to wedding coordinators all day on Saturday, Touched by Angels was by far the best in terms of service, range of products to hire and unique ideas. The others did not even compare.
Thank you very much for the quote."
Natalie Taylor
25 August 2008
How much are chair covers?
Fitted chair covers $5.50 each including the sash or bow.
Lycra chair covers $6.00 each including the sash or bow
Do you have a price list you can send?
As Touched By Angels prefers to offer a personalized service we do not have a price list as such. We are happy to quote prices over the phone or to arrange a consultation in our showroom where you will have the opportunity to peruse our portfolios and a consultant will be able to offer an itemised quotation.
What times are you open?
We advise arranging an appointment or calling ahead of time to ensure our showroom is open as on occasion we have to close to do on-site set ups. We do offer after hours appointments on Thursday evenings and some Saturday mornings.
As a general rule our opening times are outlined below;
Monday 1pm – 5pm
Tuesday 10am – 5pm
Wednesday 10am – 5pm
Thursday 10am – 8pm (last appointment 7pm)
Friday 10am – 5pm
Saturday 9am – 1pm (last appointment 12pm)
Please note there is sometimes a 2 – 3 week wait for after hours appointments.
Do I need an appointment?
As mentioned appointments are recommended to ensure a consultant is available to assist with your enquiries.
Does it cost anything?
Consultations are free of charge and obligation free.
How far in advance should I start to organise my wedding styling?
Initial consultations can begin 12 – 18 months prior to the wedding date.
How far in advance should we book?
We recommend 6 – 9 months in advance, however for peak periods such as October, November and December it is advisable to book up to 12 – 18 months ahead. However many of our hire items are exclusive to Touched By Angels therefore we recommend booking and confirming as soon as you know to avoid disappointment.
How do I confirm a booking?
We require a 30% non-refundable deposit of your quotation to confirm your booking. Final payment is required in full one week prior to your event..
How can I make payment?
We accept cash, cheque, EFTPOS, credit card (MasterCard or Visa, in person or via telephone) or electronic funds transfer.
Please contact us to obtain our banking details and when making payment please reference the name of booking or quote and event date.
What if I change my mind?
If you change your mind about any details of your booking or styling with enough warning we are happy to amend your booking accordingly however a fee may be charged if Touched By Angels has purchased any items or fabrics specifically for your event.
What if my event is postponed or cancelled?
Please be aware the 30% deposit is non-refundable however should you need to cancel or postpone we do offer a credit note for the full amount of the deposit which can be used for event styling (excludes retail items) and is valid for 12 months.
What if I live overseas or interstate?
Absolutely, we have styled many weddings for clients who have had to rely completely on email. We are able to communicate via email and telephone, forwarding images electronically and making suggestions. We are also able to meet with a friend or family member who can act as a Perth-based contact.
Can Touched By Angels Items be sent out of Perth?
We have a selection of items which we can freight to rural or inter-state areas. A refundable security deposit is required and the freight to-and-from is to be organised by the client. Any lost or damaged items will be invoiced to the client for full replacement cost within seven days. There is also additional charges if the hire items are required outside of the normal rental period (i.e. Thursday pm to Tuesday am).
Alternatively you may wish to hire our consultants to travel to a country area to style your wedding.
How much does wedding styling cost?
Touched By Angels is able to tailor our suggestions to suit your budget. The average spend of our clients is approximately $1500 - $2000, however there are many different options available to meet your requirements.
Do Touched By Angels set-up my wedding?
Yes our reliable Angels are available to set up your ceremony and reception for any venue within the metropolitan area. We are also available to service the outer-lying Perth suburbs and simply adjust our delivery, set up and next day collection fees accordingly. Should your venue require us to collect our hire items at the immediate conclusion of your event (midnight collection) additional charges would apply.
We have also previously styled weddings in areas such as Margaret River, Dunsborough, Busselton, Port Headland, Kalbarri and surrounding areas. In these instances the delivery fee includes travel and accommodation costs as well as additional time.
Alternatively you may prefer to collect the hire items from our showroom to set up yourself. Items for weekend weddings are available for collection from our Nedlands showroom on Thursday afternoons (chair covers available Friday mornings unless a prior arrangement has been made with a consultant) and are required to be returned to us by the following Monday.
Do you do site visits to locations?
Touched By Angels is familiar with a wide range of venues within Perth and the surrounding areas, if however we find it is necessary to visit your venue we are happy to arrange an on-site consultation for any confirmed bookings at a cost determined depending on location and travel distance involved.
What should I expect in an appointment?
Generally we suggest allowing 45 minutes to one hour for a personalised appointment. First we allow you approximately ten minutes to peruse our portfolios. Then one of our experienced consultants will join you to discuss your thoughts and any particular looks or themes you have in mind. Our consultant can then offer suggestions to complement the overall style of the wedding and write you an itemised quotation which you can take with you to review in your own time.
How many times do we see you before the wedding?
Touched By Angels believe that as a general rule you will only need three appointments in order to plan the styling of your wedding. In the initial consultation we will workshop ideas and offer prices for all items which may suit the overall theme of your wedding. The consultant may need to investigate further for availability of some items and there pricing which we can relay back via phone or email. Should you decide to proceed, you may wish to organise a second appointment to confirm the exact items you require and pay the deposit (alternatively this can also be done over the phone or via email. Then one week prior to your wedding date you may wish to arrange a final appointment as this is when we require final numbers and full payment, again this may be done over the phone or via email.
Any additional appointments may incur a consultation fee, this will be charged on a case-by-case basis.
Please note that we are available to tend to any of your phone or email queries, and will respond to these as quickly as possible.
Will I see a table set-up of my styling?
Once the deposit has been paid one “mock” guest table set up can be arranged and may be offered on a complimentary basis at the discretion of Touched By Angels (generally only in a situation were photographs of similar set ups are not available). Alternatively clients may choose to organise a table set up at their own convenience and will be charged at retail prices.
Please note we generally require 10 – 14 days notice to order flowers and other items.
Will you set up any of my own décor items that I provide?
Touched by Angels has a “delivery, set up and next day collection fee” for all events our staff set up. This fee only applies to Touched By Angels products and hire items. If you wish for Touched by Angels to set up items you have purchased yourself this is at the discretion of our Managing Director. A separate fee will be charged, the items must be delivered directly to your venue and Touched By Angels takes no responsibility for any damaged or lost items.
Can I hire items and set them up myself?
Yes you are able to hire items from us to set up yourself (with exclusions for our exceptionally fragile items such as our crystal candelabras). As a general rule we have the items ready for you to collect from our showroom at lunchtime on a Thursday afternoon and require them to be returned the following Monday. A refundable security bond may be required and we are obliged to invoice for any missing or damaged items.
What is the booking process?
The general booking process is:
First Step
You join one of our consultants for a personalised appointment in our showroom to view our portfolios, brainstorm ideas and receive an itemised quotation.
Second Step
Once you have reviewed the quotation in your own time and you wish to proceed contact us to confirm the specific items you require and pay a 30% deposit (please note items are available at time of quotation however we can not guarantee items until the deposit has been received). At this point you may wish top discuss the possibility of a table set-up.
Third Step
One week prior to the wedding we contact you to receive your final numbers and discuss payment of balance (please note full payment needs to be received prior to the function) and confirm any last minute details.
Final Step
We create the wedding you have always dreamed of, and you can feel relaxed and confident in our ability and commitment to treat your wedding with as much care as if it were our own.
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